Beware of scams. Product Index never asks merchants to pay anyone directly before their website is verified, and it never contacts shoppers to demand payment. Only pay through the payment options shown on your dashboard.

How to Check if an Online Merchant Is Trustworthy

No single detail can establish that an online seller is right for you. Review several signals, verify them on the merchant's own website, and pause if important information is missing or inconsistent.

Check who operates the website

Look for a consistent business name, working contact information, and clear policies for delivery, returns, and refunds. Compare those details with the domain and business identity shown elsewhere on the site.

Be cautious when contact details are absent, policies are difficult to understand, or the checkout domain differs unexpectedly from the merchant site you intended to visit.

Review the offer and payment details

Confirm that the product, price, currency, stock information, and delivery terms at checkout match what you intended to order. Read the payment provider and payment terms before submitting payment.

An unusually attractive offer is a reason to verify the product and seller details carefully; it is not, on its own, proof of a problem.

Treat comparison listings as a starting point

A comparison listing can help you find offers, but the merchant's own current information should guide your final decision. Platform listing or approval status is not a guarantee of a transaction outcome.

Keep order confirmations and communications, and use the seller's stated support and dispute channels if something goes wrong.

In summary

Make a decision from multiple consistent signals, read the seller's current terms, and do not treat a listing or any single signal as a guarantee.